Documentation

Everything you need to analyse, recommend, deploy, extend and manage service models in Jira Service Management.

LaunchPad helps you analyse what exists in your Jira Service Management environment, recommend and deploy the service model you need, then extend and manage it over time.

Built on Forge Runs inside your Jira instance No external hosting No data leaves your site

01

Understand

Discover what you have

• Run your first scan
• Understand scan results

02

Structure

Install a service model

• Which model should I choose?
• Install a service model
• Browse available service models

03

Operate and improve

Run and evolve your setup

• Operate your service model
• Work with your models

Getting started

1

Install the app

Get LaunchPad running in your Jira instance from the Atlassian Marketplace.

2

Scan your environment

See what spaces, fields, and service desks already exist in your instance.

3

Choose a service model

Compare models side by side and pick the one that fits your environment.

4

Deploy your model

Install your chosen model into Assets with ownership, routing, and relationships ready to go.

5

Operate and improve

Keep your service model healthy with ongoing operations, reviews, and incremental improvements.

Already using LaunchPad?

Use

Manage and combine service models, design forms, and connect them together.

→ Operate

Understand ownership, ticket flow, automations, and change management.

→ Reference

Browse detailed model definitions for the service models available today.

→

How the documentation is organised

Section	What it helps you do
Overview	Understand what LaunchPad is and why it exists
Get started	Get up and running quickly
Discover	Analyse your current environment
Choose	Decide what to deploy
Install	Apply structure safely
Use	Work with your service model
Operate	Run service management day to day
Improve (part of LaunchPad IP)	Optimise over time
Reference	Explore model details