Give every submitted request a second chance at self-service.

Second Chance surfaces relevant knowledge immediately after request submission, when customers are more likely to read it because they already have a ticket reference. It gives users one final opportunity to solve the issue themselves, helps agents avoid avoidable work, and shows admins where the knowledge base is already covering real demand.

These docs are written to be read start to finish in about fifteen minutes, no technical background needed.

Quick walkthrough

Sections

Overview What the app is, how it gives raised tickets a final self-service moment, where its boundaries are, and how it reaches its numbers. Start here.

Get started Install the app, switch it on for a project, and run your first coverage report.