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$launchpad open --docs Install a service model

Install a service model

Starter·Platform: Jira Service Management Cloud (Assets)·Implementation Guide·Reading time: ~1 min·Version 2.12.0·Mar 2026

Install a service model

You've picked a service model, maybe from a hunch, maybe from a recommendation that Environment Analysis handed you. Either way, now you need to get it into Assets.

Installing is one step in a longer flow: look at what you already have, install a model, tune the service desks that use it, and add more structure as you grow. This section is the install step. Whether you're deploying your very first service model or troubleshooting one that didn't land cleanly, start here.


What's in this section?

Install a service model The step-by-step deployment process. How to select a service model, configure it, and deploy it into your Assets instance.

Your first service model A guided walkthrough for your first deployment. Takes you from zero to a working service model, with context at every step.

Safety and rollback What's protected during deployment, what isn't, and how to undo a deployment if something goes wrong.

Troubleshooting Common installation issues and how to fix them. Start here if your deployment failed or something doesn't look right.

What happens after deployment Your service model is deployed. Now what? Covers the immediate next steps and where to go from here.


Where to next

Your service model is deployed, but that's the middle of the story, not the end. Next you tune the service desks that use it and add more structure over time. Using LaunchPad covers managing installed models, expanding a service model with more object types, and day-to-day operation.