Skip to main content
launchpad://docs/advanced
$launchpad open --docs Vendor management

Vendor management

Enterprise·Enterprise·Platform: Jira Service Management Cloud (Assets)·Implementation Guide·Reading time: ~4 min·Version 2.0·Jun 2026

Vendor management

The auditors want your third-party risk posture by Friday. Procurement wants to know which contracts auto-renew this quarter. The CFO wants vendor spend by cost centre. Today, answering any one of those takes a day of spreadsheet archaeology. This schema answers all three from a single query.

Vendor Management (v2.0) extends Core Schema with the full vendor governance lifecycle: governance profiles, contacts, contracts, products and services, risk assessments, performance reviews, SLA monitoring, spend tracking, and issue management. The vendor record itself lives in Core Schema; this schema wraps the discipline around it.


What you get

Object TypePurposeKey Attributes
Vendor ProfileGovernance profile extending a Core vendor recordName, Vendor, Strategic Importance, Data Access Required, System Access Required, Status
ContactKey contacts at vendor organisationsFull Name, Vendor, Role, Email, Status
ContractVendor contracts and agreementsContract Name, Vendor, Contract Type, Total Value, Start Date, End Date, Owner, Status
Product/ServiceProducts and services provided by vendorsName, Vendor, Type, Category, Annual Cost, Business Owner, Status
Risk AssessmentVendor risk evaluationsAssessment Name, Vendor, Assessment Date, Overall Risk Level, Assessor, Status
Risk FactorSpecific risk items identified in assessmentsRisk Name, Assessment, Category, Risk Score, Mitigation Owner, Status
Performance ReviewPeriodic vendor performance evaluationsReview Name, Vendor, Review Period, Overall Score, Reviewer, Status
SLAService level agreements with vendorsSLA Name, Contract, Metric, Target, Measurement Period, Status
SLA PerformanceTracking of SLA compliance over timePeriod Name, SLA, Period, Actual, Target Met
SpendVendor spending recordsDescription, Vendor, Period, Amount, Category, Cost Center, Status
IssueVendor-related issues and incidentsIssue Title, Vendor, Issue Type, Priority, Reported By, Status

11 object types · 10 reference types · extends Core Schema

tip

Pro tip: Deploy Core Schema first. Every type in this schema links to Core objects: vendors, people, and cost centres all live there. Without Core in place, the required references have nowhere to point.


The Vendor Profile pattern

In v2.0 the vendor master record moved to Core Schema. There is no local Vendor type any more; instead, the schema ships a Vendor Profile type that extends a Core Vendor record through a required Vendor reference (reference type Profile Of).

The split works like this:

  • Core Vendor holds identity and commercial basics: Name, Type, Website, Relationship Owner, Account Manager details, support channels, Account Number, Payment Terms, Status, Risk Level, and Last Review Date. Any schema in your workspace can reference it.

  • Vendor Profile holds the governance layer: Strategic Importance, Industry, Engagement Description, Estimated Annual Spend, Data Access Required, and System Access Required. Create one profile per vendor you actively govern.

All seven vendor-facing types (Contact, Contract, Product/Service, Risk Assessment, Performance Review, Spend, Issue) reference the Core Vendor directly, not the profile. That means a vendor referenced by your Standard CMDB servers and your Software Asset Management licences is the same object your risk assessments point at.

People and funding references also resolve to Core: contract owners, business owners, assessors, reviewers, mitigation owners, and issue reporters are all Core Person objects, and spend records link to Core Cost Center objects.

If you used Vendor Management v1.x: the local Vendor type's Vendor Name attribute is simply Name on the Core Vendor. Two enum sets narrowed in the move: vendor Type no longer offers Staffing or Other, and vendor Status no longer offers Blocked (Active, Inactive, and Under Review remain).


When to use this schema

Deploy Vendor Management if your organisation:

  • Works with five or more external vendors and needs structured tracking of contracts, performance, and risk

  • Runs periodic vendor reviews or due diligence processes and needs a data trail

  • Has compliance or audit requirements around third-party risk (SOC 2, ISO 27001)

  • Manages contracts with overlapping renewal dates and wants proactive expiry management

  • Needs to report on vendor spend by category or cost centre

Core Schema is a prerequisite, not an option: this schema extends it and its required references resolve to Core objects. If your vendor relationships are primarily software licences, Software Asset Management may be a better fit; it shares the same Core Vendor records.


Schema at a glance

Vendor management schema graph showing object types and relationships

Vendor (CORE) ◀──(Profile Of)── Vendor Profile
Vendor (CORE) ◀──(Provided By)── Contact
Vendor (CORE) ◀──(Governed By)── Contract
Vendor (CORE) ◀──(Provided By)── Product/Service
Vendor (CORE) ◀──(Assessed For)── Risk Assessment
Vendor (CORE) ◀──(Assessed For)── Performance Review
Vendor (CORE) ◀──(Related To)── Spend
Vendor (CORE) ◀──(Related To)── Issue
Contract ◀──(Governed By)── SLA
SLA ◀──(Related To)── SLA Performance
Risk Assessment ◀──(Related To)── Risk Factor
Person (CORE) ◀──(Owned By)── Contract, Product/Service, Risk Factor
Person (CORE) ◀──(Assessed By)── Risk Assessment
Person (CORE) ◀──(Reviewed By)── Performance Review
Person (CORE) ◀──(Reported By)── Issue
Cost Center (CORE) ◀──(Funded By)── Spend

Eleven object types, structured around the Core Vendor as the central record. From a single vendor you can see the governance profile, contracts, contacts, risk status, performance history, spend, and open issues, alongside everything else in your workspace that references the same vendor.


Documentation

Quick Start Guide Deployment guide covering the Vendor Profile pattern, contract setup, risk assessment configuration, and performance review workflows.

Governance Playbook (part of LaunchPad IP) Vendor review cadence, contract renewal management, risk reassessment practices, and performance benchmarking.

Forms Specification (part of LaunchPad IP) Form layouts for all eleven vendor management object types.