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$launchpad open --docs Schema comparison guide

Schema comparison guide

Starter·Platform: Jira Service Management Cloud (Assets)·Schema Reference·Reading time: ~5 min·Version 1.3·Mar 2026

Schema comparison guide

info

Schema Comparison Guide A side-by-side reference to help you choose the right schema for your environment.

LaunchPad ships thirteen service model templates, grouped into five categories: Foundation, Operational, Specialised, Enterprise, and Governance. The categories describe the job a schema does, nothing more. They are not a maturity ladder and they are not price bands; pricing is per object across the whole product regardless of category. The right choice depends on what your team actually needs to manage, not how large or mature your organisation is.

This page gives you the comparison in one place.


The available catalogue at a glance

SchemaCategoryTypesVersionBest suited forKey operational focus
Basic CMDBFoundation2v2.0First-time Assets users, small environmentsA deliberately minimal starting point for learning Assets
Core SchemaFoundation8v1.2Every multi-schema environment; the shared hubMaster data: people, teams, vendors, cost centres, business services
Standard CMDBFoundation8v3.0Most organisations as a general-purpose modelServices, applications, and infrastructure with ownership and dependencies
Workforce ManagementFoundation9v3.2Organisations whose first problem is people, not serversRoles, skills, assignments, and asset access built around Core people data
Service CatalogueOperational6v2.0Request-driven teams, service desk maturityPublished services, offerings, request types, ownership
Priority MatrixOperational4Incident triage, SLA calibrationImpact and urgency mapping, priority calculation, team alignment
SLA ManagementOperational3v1.1Teams formalising service level commitmentsService level definition, targets, and tracking
Cloud-Native InfrastructureSpecialised10v1.1Cloud-first estates on AWS, Azure, or GCPAccounts, clusters, namespaces, deployments, and the services around them
CybersecuritySpecialised5v1.1Security teams tracking exposure and complianceAssets, vulnerabilities, controls, and compliance posture
Software Asset ManagementSpecialised8v2.0Licence and software lifecycle ownersProducts, agreements, entitlements, and installations
Enterprise IT CMDBEnterprise20v2.0Large estates spanning many domainsCross-domain CMDB from business layer to network
Vendor ManagementEnterprise11v2.0Organisations with serious third-party oversight needsContracts, risk, performance, spend, and issues around Core vendor records
Documentation ManagementGovernance7v1.2Teams governing their schema estateSchema documentation, validation, and release gates

Most of these templates are spokes on the Core hub: they cover their own domain in depth and refer back to Core Schema for shared master data such as people, teams, and cost centres. Where two schemas look like they overlap, the overlap is usually a shared reference into Core rather than duplicated types, and at deploy time you decide how each reference resolves: link to the existing Core object, create the type locally, or keep plain text. See Hub-and-spoke architecture and The three reference modes.

A note on the Foundation grouping: Core Schema is the foundation proper, the hub that holds the master data the rest of the catalogue refers to. Standard CMDB and Workforce Management share the category label because either one can serve as a starting foundation if you deploy it on its own and create people locally with the Create here option, but where you have a choice, build on Core.


Choosing between the general-purpose schemas

If you are not sure which schema to start with, most teams fall into one of these situations:

You are new to Assets. Start with Basic CMDB. It is intentionally minimal, which makes it easy to learn from. Once you understand how object types, relationships, and ownership work in practice, expanding to a fuller model is straightforward.

You need a working service model quickly. Standard CMDB is the default for most organisations. It covers service ownership, application dependencies, infrastructure relationships, and change linkage without adding layers you are not ready to operate.

You need the organisational backbone in place first. Core Schema establishes people, teams, departments, locations, vendors, and cost centres. Useful when those entities need to exist before you stand up the CMDB on top of them.

You are service-desk driven. Service Catalogue is built around published services, support teams, and request types, giving you the structure to tie incoming tickets to the services they relate to.

Your starting problem is people, not infrastructure. Workforce Management models roles, skills, assignments, and asset access on top of the people data in Core, which makes it a legitimate first schema for HR-adjacent and resourcing-driven teams.


Adding Priority Matrix alongside

Priority Matrix is not a replacement for a general-purpose model. It is a small, focused schema that sits alongside whichever Foundation schema you pick and structures how you calculate and assign incident priority using impact and urgency mapping. It integrates tightly with incident handling in Jira Service Management. Deploy it after your starter schema is stable.


Can I install more than one?

Yes. Each schema installs into its own Assets schema and does not affect anything else in your environment. Installing multiple schemas is the expected pattern for organisations with more than one operational domain to manage, and the hub-and-spoke design means they share Core master data instead of duplicating it.

A common combination is Core Schema plus Standard CMDB as the base, with Vendor Management added for third-party oversight and either Software Asset Management or Cloud-Native Infrastructure added depending on the dominant infrastructure pattern.

tip

Pro tip: Install one schema, get it operational, then expand. Each schema requires ownership fields to be populated and relationships to be validated before it delivers its full value. Trying to operate three schemas at once before any of them are fully set up is a common reason teams lose momentum.