Starter
What it does and does not do
Data & reporting·Platform: Google Sheets + Jira Service Management Assets·Overview·Reading time: ~2 min·Jul 2026
What it does and does not do
Scope matters. This page is deliberately honest about the boundaries, so you know what you are installing before you install it.
What it does
- Imports Assets objects into Google Sheets. Pick a schema, pick object types, narrow the set with a simple filter or your own AQL, and the objects land as rows in your spreadsheet.
- Lets you choose the columns. Every attribute you tick becomes a column. The object key is always the first column and links to the object in Assets.
- Offers the raw API fields as opt-in columns. Object ID, object type ID, schema ID, label, object URL, plus attachments and linked tickets. All off by default, appended after your attributes when you want them.
- Remembers every report. Each report keeps its schema, filter, columns, and destination. Refreshing reruns the same definition against current data.
- Writes where you tell it. Into the spreadsheet you are working in, or into another spreadsheet by URL. A multi-type report can land in one merged tab or a tab per object type.
- Replaces or appends on refresh. Your choice per report: rewrite the tab each time, or add the new rows under the old ones.
- Reads as you. You connect your own Atlassian account, and the add-on sees exactly the schemas that account can see. There is no service account with wider access than yours.
What it does not do
- It does not write back to Assets. The import is one-way. Editing a cell changes your sheet and nothing else. Write-back is on the roadmap as a deliberate, controlled feature, not a side effect of today's app.
- It does not refresh in the background. There is no schedule and no sync running while you sleep. You refresh a report yourself, from the reports list, and the data is exactly as fresh as your last click. The sidebar notes that scheduled refresh is planned as a paid upgrade; until it ships, refresh is a button.
- It does not go around permissions. The add-on holds no data of its own and grants no access you do not already have. If your Atlassian account cannot see a schema, neither can the add-on.
- It does not let hand-written AQL wander. A query you type in AQL mode only ever runs against the schema you picked in the wizard. It cannot pull objects from another schema by accident.

The word "Sync", and what it means today
The product is named Asset Sync for Google Sheets, and version 1 is a one-way import that you refresh by hand. We would rather say that plainly than let the name promise a live two-way link that does not exist yet. The name describes where the product is going: controlled write-back is the next step on the roadmap. Until a feature is in the app, you will not find it claimed in these pages.
Where to next
How it works: what happens when a report runs, in plain language.